Teleperformance Hiring International Technical Process Associate

Teleperformance is a worldwide chief in providing outsourced customer experience manipulation and organization method outsourcing (BPO) offerings. With a presence in over 80 nations and serving customers throughout various industries. Teleperformance is dedicated to turning in exquisite customer support and technical assistance. We are currently searching for gifted people to sign up for our group as International Technical Process Associates.

Teleperformance Hiring International Technical Process Associate

Company Name	Teleperformance
Post Name	Associate
Qualification	Bachelor’s Degree
Branch	Any Branches
Batch	Recent Batches
Salary	Up to 10 LPA
Experience	Fresher / Experience
Job Location	Gurgaon
Last Date	ASAP

Teleperformance Hiring International Technical Process Associate

Job Descriptions :

As an International Technical Process Associate, you’ll be responsible for imparting brilliant technical guides to worldwide customers. This function requires robust conversation abilities, technical records, and the potential to troubleshoot and solve issues efficiently.

Roles And Responsibilities

Provide first-stage technical help to worldwide clients.
Diagnose and troubleshoot technical issues related to program programs, hardware, networking, and one-of-a-kind IT-associated services or products.
Guide customers through step-by-step using-step answers to resolve technical issues.
Escalate complicated troubles to higher-level technical companies whilst critical.
Communicate efficaciously with international clients in English, making sure of readability and professionalism.
Listen actively to understand client troubles and provide appropriate answers.
Maintain a wonderful and empathetic mindset whilst addressing patron inquiries and problems.
Ensure properly timed and accurate documentation of consumer interactions and technical solutions.
Follow set-up protocols and strategies for coping with technical guide requests.
Adhere to organization hints and hints associated with facts safety, confidentiality, and client privacy.
Meet or exceed universal performance metrics, encompassing response time, selection time, and customer satisfaction scores.
Stay updated with present-day technical information and industry developments.
Participate in schooling sessions and workshops to beautify technical capabilities and product expertise.
Share insights and pleasant practices with organization members to beautify average group performance.

Qualifications

Education: Bachelor’s diploma in Information Technology, Computer Science, or a related area. Equivalent painting experience may be taken into consideration.
Experience: Previous experience in technical guidance, customer service, or a similar function is desired. Experience jogging with worldwide customers is a plus.
Technical Skills: Strong facts of computer structures, software program applications, networking, and troubleshooting strategies. Familiarity with remote computer gear and ticketing structures is brilliant.
Language Proficiency: Excellent verbal and written communication abilties in English. Fluency in additional languages is an advantage.
Customer Service: A customer-centric method with a robust preference to assist and remedy troubles. Ability to stay calm and composed below strain.

How To Apply In This Recruitment ?

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After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application form after verification.