Customer Success Manager Architect designs and implements customer success strategies to ensure clients achieve desired outcomes with the company’s products or services. They collaborate with move-practical groups to beautify the purchaser experience, drive product adoption, and reduce churn. This position calls for robust communique, trouble-fixing, and technical competencies to align purchaser dreams with product abilities and ensure long-term consumer pride.
About Company:
IBM (International Business Machines Corporation) is a worldwide-era corporation based in 1911. Headquartered in Armonk, New York, IBM is a pacesetter in cloud computing, AI, quantum computing, and agency answers. Known for its improvements just like the mainframe computer and the Watson AI device, IBM serves a wide variety of industries. The organization focuses on helping corporations remodel digitally and leverage data-driven insights, supplying offerings in IT infrastructure, cybersecurity, and consulting.
IBM Hiring Customer Success Manager Architect 2024
| Company Name | IBM |
| Post Name | Manager Architect |
| Qualification | Bachelor’s Degree |
| Branch | Any Branches |
| Batch | Recent Batches |
| Salary | Up to 10 LPA |
| Experience | Fresher / Experience |
| Job Location | Hyderabad |
| Last Date | ASAP |
Job Description:
As a Customer Success Manager – Account Specialist at IBM, you’ll play an important position in leading the deployment and adoption of IBM’s solutions inside large, complicated bills. This function requires a high diploma of business enterprise and a capacity to discover and capitalize on increase possibilities inside the patron base. You can be responsible for securing projects and making sure of their successful deployment by orchestrating the necessary assets.
Roles And Responsibility :
- deep business knowledge and technical skills, Customer Success Account Specialist are trusted advisors who counsels and guides the customer to achieve business value from their technology investment.
- A natural at inspiring, influencing and motivating others, you’ll work closely with colleagues and customers to identify compelling strategic business use cases that bring long term value. expansion projects.
- Once bought into, you will advise stakeholders on risk mitigation strategies, and remove critical blockers with a focused on accelerating the team to achieve their goals.
- This role is for people who know and understand how to build credibility and be a respected confidantes who can orchestrate long term sponsor relationships with a focus maximizing client value and ensure alignment to the customer adoption lifecycle.
- Actively working as the customer’s trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.
- Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.
- Understanding clients’ main challenges, and becoming a trusted guide for their modernization and adoption of licensed software.
- Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBM’s solutions.
- Experience building and communicating ROIs, client value assessments, and executive business reviews based on enterprise software implementation and delivery.
- 1st class networking skills, with a provable record of c-suite influencing throughout the closure, and post-closure adoption of complex technology /software sales cycles. (c. $multi-million deals).
- Demonstrable success of communication and relationship development at all levels – from engineers to CIOs – with excellence and comfort in navigating healthy debates that lead to healthy decisions.
- Expertise in navigating data, people, and processes to find answers and present solutions that compel further client investment, and expanded adoption of provided solutions.
Qualification :
- Experience working with IBM services and products is preferred, although education across IBM’s product suite will be furnished.
- Proven networking abilities, with a music document of influencing C-suite executives all through the closure and put-up-closure adoption of complex technology/software program income cycles involving multi-million-dollar deals.
- Demonstrable achievement in verbal exchange and courting improvement in any respect tiers – from engineers to CIOs – with comfort in navigating healthful debates that lead to wholesome selections.
- Expertise in navigating information, human beings, and procedures to discover answers and gift solutions that compel similar customer investment and extended adoption of supplied answers.
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