PowerSchool Hiring For Support Engineer

PowerSchool hiring Software Engineering Intern Role for B.E / B.Tech / M.E / M.Tech / MCA / M.Sc and any batch graduates are eligible. we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education.

PowerSchool Hiring For Support Engineer

Company Name	PowerSchool
Post Name	Support Engineer
Qualification	Bachelor’s Degree
Branch	Any Branches
Batch	Recent Batches
Salary	Up to 10 LPA
Experience	Fresher / Experience
Job Location	India
Last Date	ASAP

PowerSchool Hiring For Support Engineer

Job Description :

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.

Role and Responsibility :

Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs.

Qualifications :

0-2 years’ prior experience in a technical support role
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management.

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