Cision Hiring Work From Home for Support Associate

Cision Hiring Work From Home for Support Associate. Cision is conducting an recruitment drive. Freshers are eligible to apply for the job role. The Customer Support Specialist (CSS) develops a culture of Customer Excellence through timely and thorough handling of customer problems, customer issues, answering product and service questions and suggesting information about other products or services. The CSS works with our customers to remove blockers to adoption of our software ensuring they can achieve their business goals.

Cision Hiring Work From Home for Support Associate

Company Name	Cision
Post Name	Associate Support
Qualification	Bachelor’s Degree
Branch	Any Branches
Batch	Recent Batches
Salary	Up to 10 LPA
Experience	Fresher / Experience
Job Location	India
Last Date	ASAP

Cision Hiring Work From Home for Support Associate

Job Description :

Cision Hiring Work From Home for Support Associate it drives engagement. And the most effective way to drive this engagement is through digital content amplification—maximizing the reach of your content by promoting it in more of your target audience’s favorite and trusted channels and platforms. The best digital content amplification solutions provide the tools and capabilities you

Roles And Responsibility :

Answers customer support requests via telephone, ticket or web promptly to enhance the customer experience.
Patiently and attentively listens to customers queries and manages the resolution or connects them with the appropriate teams to address their needs.
Works with Customer Experience management to maintain best practices for efficient communications with customers.
Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests
Accurately records and logs interactions with customers and updates account information and are able to retrieve this information to create reports for management.
Resolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment.
Address customer questions about new products or services.
Performs other duties as required.
Collaborates with Customer Success Managers, Onboarding & Implementation Consultants and other customer facing personnel to ensure service excellence.
Cross functional collaboration with internal and external partners and stakeholders, e.g the sales department, finance, other CX departments etc.

Qualifications

Excellent English language skills, written and verbal. Additional languages are an advantage.
Highly customer focused; shows a real passion for the customer experience and customer support industry.
Driven, self-starter, enthusiastic and with an “ownership” mentality.
Advanced listening and verbal communication skills to understand customer’s needs, and ability to respond clearly and concisely both verbally and written.
Adaptable and ability to thrive in a fast-paced, ever-evolving environment.
Proven experience in a customer-interacting role.
Influencing and negotiation skills.
Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience.
Enthusiast; strong work ethic with a positive mindset, and can-do attitude.

How To Apply In This Recruitment ?

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After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
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Verify that all the details entered are correct.
Submit the application form after verification.