Allstate Hiring Associate Operations

Allstate hiring for Associate Operations Role for Bachelor’s degree graduates and any batch graduates are eligible. Allstate India is the strategic business services arm of The Allstate Corporation, with offices in Bengaluru and Pune.We offer expertise in a wide variety of business areas including technology and innovation, policy administration, global operations and integration, and more. But what sets us apart is our deep dive approach to innovation, which helps us develop advanced solutions that meet the ever-changing needs of the insurance industry.

Company Name	Allstate
Post Name	Associate
Qualification	Bachelor’s Degree
Branch	Any Branches
Batch	Recent Batches
Salary	Up to 10 LPA
Experience	Fresher / Experience
Job Location	India
Last Date	ASAP

Job Description :

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

Role and Responsibility :

Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
Resolve routine, complex, and unique questions/issues.
Inputs and tracks into the appropriate databases.
Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

Qualifications :

High School Diploma or GED (Preferred)
0-2 years experience (Preferred).

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